Responsibilities:
- Communicate directly with customers via email to help resolve post-print issues and handle replacement orders for customers who have encountered issues with their original orders.
- Investigate and document the root causes of these replacement orders thoroughly and troubleshoot technical, design, and print errors.
- Improve the overall customer experience for customers who have received less-than-perfect products.
Qualifications:
- Must have excellent written and verbal English communication skills
- Have the ability to think critically in order to solve problems and be very detail-oriented
- Can work in a fast-paced environment and can work with minimal supervision
- Adaptable and flexible in switching between tasks
- Have the ability to work effectively in a team-oriented environment
- Must be available to work night shifts and during weekends
- Can commit for a minimum of 3 months
- Amenable to work Onsite (Cebu City)
- Basic knowledge of Adobe Illustrator and Photoshop is a plus
- Fresh graduates and undergraduates are welcome to apply
- Must NOT be an active student
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